Our Support

With all our software solutions, we pay attention to excellent, smooth usability - and we accompany you during their use in your company. Individual consulting, training and software updates ensure that you can work innovatively and efficiently not only today, but also in the future.

What you can expect

We provide you with support tailored precisely to your requirements: By means of flexibly designed support modules, we accompany you during the installation and commissioning of our system solutions and provide you with reliable and expert advice - even for more complex issues. In addition, you can of course count on reliable, quickly accessible after-sales support.

Our drive? We want to enable you to balance your production in terms of efficiency and quality at the highest level. Continuously, and always at the cutting edge of technology. We are convinced that this can only be achieved with a perfect mix of know-how, IT and individual consulting.

Trainings

Learn to explore and make the most of the full functionality of the software. We offer training courses with the following levels:

  • Level 1 provides you with solid basic knowledge. You will get an overview of the structure of the system as well as the basic functionality and handling of the software and learn how to use its essential features.
  • Level 2 deepens this basic knowledge by means of advanced training. We introduce you to additional functions and enable you to make the most of the software's potential. In the process, you will learn, for example, how to prepare and carry out design and feasibility analyses.

 

Coachings

Do you want to train your employees in a targeted manner? Or would you like more in-depth individual training? We would be happy to conduct coaching sessions for you and your team, impart expert knowledge and share our know-how and experience with you in individually designed training sessions.

 

Software updates

Do you want the current state of the art to be reflected in your software? Do you want to get to know new features immediately? We will be happy to automatically provide you with updates that give you continuous access to further developments of our software.

How we work with you

Support is always most helpful when it fits seamlessly into your operational environment. That's why we consistently tailor our support to your needs: Our contact persons act flexibly - in person at your premises or at ours, by telephone, e-mail or online support. Of course, we also offer remote support.

We see ourselves as your competent and reliable partner, who takes the time to get to know your company, actively accompanies you, supports you in word and deed and together with you tailor the solution with which you achieve your goals.

How we set ourselves up

We support you at every stage of the project and throughout the entire life cycle of your product - comprehensively, reliably and without shying away from challenging requirements. In doing so, we not only put a high level of expertise and experience on the line, but also ensure consistency and efficient communication with appointed personal contacts from the very first day of our cooperation.

In our interdisciplinary team, which has grown over many years, all competences mesh like high-precision cogs. In this way, we manage to successfully support our customers in the implementation of their ideas. Without tolerances and frictional losses, but flexible and in line with requirements.

"We have a diverse wealth of experience that benefits all of our clients. Give it a try."

Richard Heller, Software Developer

We will be happy to consult you personally.
Talk to us!

Phone: +49 (0) 2407 - 50694 - 0